The Citibox Group is composed of the trademarks Citibox y Celeritas.

Citibox offers a solution for the delivery and return of e-commerce parcels through a network of smart mailboxes installed inside residential buildings and convenience points. This technology platform connects e-commerce retailers, carriers and online shoppers. Citibox's core service focuses on improving the efficiency and sustainability of last mile deliveries, addressing the challenges faced by both carriers and online shoppers.

The benefits for online shoppers are: comfort, safety, flexibility, free of charge and sustainability.

Benefits for carriers: increased productivity, reduced costs, 24/7 access to buildings and reduced environmental impact.

Celeritas is a leading agnostic logistics platform in the Spanish market, specialising in returns management for e-commerce companies. Celeritas is not a traditional transport company: it does not have its own vans, but works with a network of more than 40 transport companies. It connects e-commerce companies with transport companies, selecting the best option based on cost and quality of service. The 70% of its business focuses on returns management.

Celeritas offers e-commerce companies access to an ecosystem of more than 40 shipping companies, the best shipping rates, an easy-to-use platform with a single system integration and a single customer service. The best unit cost, the best quality of service, and the largest network of Points of Convenience (Puntos Celeritas/PUDOs) in Spain, located in retail shops, offering the possibility to return e-commerce packages.

Celeritas plays a crucial role in the growth and expansion strategy of the Citibox Groupparticularly in e-commerce returns management, enabling Citibox to monetise returns through its network of smart mailboxes.

The strategic quality and environment policy defined by the management of the Citibox Group is to seek and achieve the maximum level of satisfaction of our customers, suppliers, employees, shareholders, as well as the society in which it operates as a whole. Therefore, the commitment of the Management and all the activity of the company is oriented towards the fulfilment of its objectives, the implicit or explicit requirements, those established by the customer and the legal and regulatory requirements, both those relating to the service provided and the quality of the product.

One of the strategic objectives of the Citibox Group is to reduce the environmental impact of last-mile deliveries by reducing CO2 emissions. The Citibox group is therefore committed to protecting the environment, taking into account the effects of climate change on the biodiversity of ecosystems. To this end, it also promotes throughout the organisation the sustainable use of resources, the adaptation to climate change, the minimisation of environmental impacts throughout the value chain and the minimisation of all types of pollution resulting from our activity.

The Directorate of the Citibox Group is committed to the maintenance and continuous improvement of the effectiveness of the management system implemented and certified. To this end, it will provide the organisation with all the human, technical and economic means, actively seeking to involve all members of the company in this process.

Likewise, the Directorate of the Citibox Group is committed to pursuing continuous improvement of environmental management and all company processes as the optimal means to increase overall company efficiency and achieve improved environmental performance, while never neglecting the needs of customers and compliance with high levels of product safety.

Management considers the real involvement of all the company's personnel in the implementation and continuous improvement of the quality and environmental management system to be essential for the achievement of the strategic objectives.